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Why Automation is the Cornerstone of your IT Strategy
As a child, you roamed around your neighborhood on a bike, scooter, or skateboard. And that did the job until you grew older and wanted to roam to other towns. So, you levelled up and bought a car. In...
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Accelerated IT: The Pandemic and the Future
Just over one year ago, organizations of all kinds, shapes, and sizes were told by government agencies and their boards of directors to empty their offices and have everyone except essential on-site...
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We’ve refreshed our brand. Here’s why.
Our new brand identity is finally here and we’re elated to share it with the world. To honor the occasion, on June 28th we celebrated the unveiling at a fabulous event with SysAid employees at our...
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Enterprise Shift – It’s Not Just About IT Anymore
IT has stepped up through the COVID-19 pandemic and is now ready to take its seat at the top table. To make this work we can use an enterprise-wide approach and remove the distinction between...
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What You Need to Know About the ITIL 4 Book Portfolio
If you’re taking the ITIL 4 exams or simply want to update yourself on the new body of IT service management (ITSM) best practice guidance, then it can still be difficult to understand what’s...
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8 Tips for Getting Started with Knowledge Management
Ah, knowledge management. The concept is nearly as old as IT service management (ITSM) itself, but many IT departments still struggle to make knowledge sharing work in their organizations. To back...
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So, Your Organization Doesn’t Need Digital Workflows?
How old is your organization? A decade? Multiple decades? Perhaps over one hundred years old? And how old are its practices and processes? Or asked another way, how successfully has it employed...
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ITSM Automation – What You Need to Know
Is your organization thinking about adding more automation to its IT service management (ITSM) capabilities? Or maybe your IT department is simply looking to find a way to better deliver against the...
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Persisting Tomcat Sessions to Redis
This is the story of how we achieved high availability and session persistence in our Tomcat clusters. Years ago, before the Cloud was born, SysAid was founded. During those dark times software ran on...
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Hero or Villain: Which Is Your IT Team?
Unlike a lot of my peers, I was never into comics as a kid. Sure, I watched the old school Batman TV show and was into some nerdy stuff, like math and gadgets, but to be honest, I started my IT career...
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Reducing Traffic by Using AWS IoT (Part 1 of 2)
Here at SysAid, to help us track our clients’ computing resources (computers, printers etc.), we have software agents running on client sites. These periodically report to our servers on the...
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Why Service Management Needs to Drive Digital Business Operations
The world has changed as a result of the global pandemic. We’ve likely had more digital transformation in the last ten months than we’d seen in the last ten years. Because organizations have needed to...
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IT Guide for Seeing Through the Matrix
In my previous blog, I shared some research showing that it was time for a wake-up call in IT. Specifically, I reference several studies showing that while most IT teams see themselves as heroes of...
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Reducing Traffic by Using AWS IoT (Part 2 of 2)
In the previous post we saw how we used IoT to significantly reduce polling traffic to our servers. But there’s a twist. Some of our clients’ firewalls not only block incoming traffic, they also block...
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Smarter ITSM Is a Strategic Choice
It started slowly. At first, there were some notable trends toward digital workspaces, remote employment arrangements, and the proliferation of task-simplifying work applications. But then, lightning...
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Monitoring IoT disconnects
In our last two posts on Reducing Traffic by using AWS IoT (part 1 and part 2) we discussed how we used AWS IoT to reduce our polling traffic and how we can establish connections to AWS IoT through...
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Automation Is Your Friend
Automation is, according to Technopedia, “the creation and application of technologies to produce and deliver goods and services with minimal human intervention.” Since delivering services is what...
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Automation Is Your Friend
Automation is, according to Technopedia, “the creation and application of technologies to produce and deliver goods and services with minimal human intervention.” Since delivering services is what...
View ArticleClik here to view.
IT Guide for Seeing Through the Matrix
In my previous blog, I shared some research showing that it was time for a wake-up call in IT. Specifically, I reference several studies showing that while most IT teams see themselves as heroes of...
View ArticleClik here to view.
A Superhero’s Guide to IT Metrics
Every superhero has her origin story. One could even argue that it’s the tenacity and courage that comes from knowing what you are on this earth to do that enables superhuman performance. I like to...
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